First things first! We treat HIPAA-compliance very seriously and we can’t touch your software systems until we sign a Business Associate Agreement. Don’t worry – we have a convenient online version of it for you to complete during the onboarding process.
Adding Modento to your practice is simple and seamless. Modento integrates with your existing Practice Management Software and uses the Internet to build real‑time communications with your patients. Modento is completely cloud-based, so after installation it can be accessed from any device with an internet connection using your secure credentials.
Customize Modento to be consistent with the character and culture of your office. You can introduce the team, give details about the office, add your logo, customize the verbiage on any and all communications, and apply personal touches that make your practice feel like home for the patient. This is true for the loyalty program as well – you can set the point levels and rewards that makes sense for your office.
We offer complimentary detailed training to make sure your entire staff understands how to fully benefit from Modento. We will recommend best practices, offer suggestions on tools and services you may use, but ultimately you choose what’s best for your practice.
Let your patients know about the Modento app and how quick, easy and rewarding your relationship can be. The Modento mobile app is available for the iPhone and Android devices and can be installed via a link you can send easily to all of your patients. Not interested in the app? No worries. Modento can send communications via email or text message to accommodate what works best for your clientele.
Sit back and watch your patients start to engage more, no-show less, pay their balances quicker, leave online reviews, arrive on time for their appointments, and send more referrals your way! Meanwhile, your staff will reclaim hours upon hours of their workweek to focus on what really matters – providing exceptional patient care.
If you have any questions or concerns at any time, we have a fantastic support team available to chat 8AM-8PM EST Monday-Friday and 10AM-3PM EST on Saturdays. Our support chat representatives are real people responding in real time and can help with everything from “my patient’s form isn’t syncing to our PMS” to “I forget how to send a payment request.” We also have a wealth of knowledge in our FAQ Videos (linked directly in your user dashboard for convenience). We are committed to making your Modento experience great every step of the way.