Features
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FAQ

FAQ

What practice management software does the Modento work with?
We are completely compatible with the most used systems: Dentrix, OpenDental, and Eaglesoft. Please note the minimum version requirements for us to integrate with each of these systems.

  • Dentrix: version 6.3 or above
  • OpenDental: version 17.4 or above
  • Eaglesoft: version 18.1 or above

We are also actively developing integrations for other popular systems. If you would like to use Modento with a PMS that we do not currently integrate with, you can email sales@modento.io to be notified if/when we develop an integration with your current PMS.

Is the app compatible with all mobile operating systems?
We are completely compatible with Android and iOS phones. We currently do not support Windows Phone devices.

Is the app secure?
Absolutely. Our full platform, including the mobile apps for patients and staff, is completely HIPAA-compliant. The app itself requires a personalized sign in, so security is (literally) within the patient’s hands. Payments are secure, and the communication of patient information is encrypted and password protected.

How do the patients fill out forms on the app?
Forms through the app are extremely fast and easy. They simply “click through” the questions with yes or no with an option to elaborate on answers if they choose. Once the questions are all answered, a PDF is created and AUTOMATICALLY uploaded into the document center in the correct folders – no more wasted time for front office staff to scan paperwork or perform data entry! In the case of information needed in the “family file,” once the patient has answered this in the app, it will be automatically input into the family file. After a patient has completed a form through Modento the first time, Modento will remember and pre-populate the previous answers during subsequent paperwork updates to speed up the process. They can simply click through to verify their information and denote any changes – eliminating misunderstandings or lost communication due to outdated information.

What incentive does the patient have to keep the app on their phone?
The Modento app has a built-in rewards system to incentivize patients. For things like staying in touch, completing paperwork in the app prior to their appointments, checking in on time, and referring friends or family, patients will earn rewards points that can be traded for products or services selected by your office (gift cards, branded swag, discounts on elective services like whitening or botox – the sky is the limit!). Patients will have fast and easy anytime access to their treatment and payment history as well as their outstanding treatment needs, and YOU will have an additional channel to communicate flash sales, last-minute appointment openings, and important updates.

What options do existing customers have for support?
We pride ourselves in providing customer support that consistently goes above and beyond expectations. Our support team is one of our greatest assets and can be reached across multiple channels for your convenience. Our standard support hours are Monday-Friday 8am-6:30pm CST, and Saturday 9am-2pm CST. The quickest way to get help is by clicking the question mark icon in the lower left of your Modento dashboard to start a live chat with a support representative. Our response time for live chat averages under 2 minutes. You can also reach our support team via email at support@modento.io or via phone at (801) 717-2777.