Communication During Coronavirus

The new Coronavirus (COVID-19) is putting immense pressure on healthcare systems around the world. With this rapidly evolving situation, it’s important to understand how this will impact your practice — and how you can keep operations afloat and continue to deliver great care.

Here are some examples of how Modento helps dental practices to strengthen their operations and guarantee outstanding patient communication in these times of crisis:

Prepare patients with pre-visit instructions and screenings. Modento allows your practice to send (automated) pre-visit instructions, including any Coronavirus-specific precautions that patients should take, before coming into your office. You can also send pre-appointment screening surveys using our custom digital form and provide information on any temporary changes to your cancellation policies. ‍

Give concerned patients an easy way to contact your practice via text without overloading phone lines. The CDC is strongly advising patients to call the doctor before coming in, which results in an increased strain on phone lines and staff. Offering patients the ability to text your practice (via our app and direct two way text options, and the general ability to securely text with your practice via Modento) can give your patients an easier way to get in touch with you, without overloading phone lines. ‍

Keep your patient base informed with effective mass SMS. You can send out bulk messages to groups of patients to make announcements about how your practice is responding to the outbreak. Modento makes it easy to provide updates to all of your patients. You can easily inform patients of office closures, changes to their appointments, or any other necessary updates in a matter of seconds.‍

Keep your practice communications running, even if some staff has to work remotely. In the event that administrative staff members have to work remotely due to Coronavirus, you can keep your practice communications up and running with Modento. Modento is cloud-based and can be accessed from a desktop or mobile device anywhere you have an internet connection. Team collaboration and patient communication doesn’t have to stop just because of precautions your office might have to take.‍

Reach out to at-risk patients. The CDC also recommends that outpatient facilities “consider reaching out to patients who may be a higher risk of COVID-19-related complications” (for example: elderly, those with medical comorbidities, and pregnant women) to ensure adherence to current medications and therapeutic regimens and confirm they have sufficient medication refills.

Create templated messages to streamline Coronavirus info. Modento allows users to build their own message templates for email and text, which can be sent out by any member of the team. In times of crisis, it’s important that everyone stays on message. Templates ensure that your staff consistently delivers the right information.‍

These are just a few of the ways that Modento can help you and your practice prepare and give the best you can in times of this crisis. So you can continue to deliver great care and keep you and your patients safe.